RETURNS & REFUNDS

Last updated: [September/7/2026]

THE SHORT VERSION

If your print arrives damaged, faulty, or is not what you ordered, we
will replace it or refund you in full. Because every print is made to
order, we cannot accept returns simply because you changed your mind.

DAMAGED, FAULTY OR INCORRECT ITEMS

your order number
a photo of the print showing the problem
a photo of the packaging if the damage happened in transit

We will arrange a replacement at no cost to you, or a full refund if
you prefer. You will not usually need to return the damaged print.

CHANGE OF MIND

Because each piece is printed specifically for your order and cannot
be resold, we do not offer refunds or exchanges for change of mind,
or where a print does not suit a space as expected.

We would much rather you were happy, so please check the size guide
and preview images carefully before ordering. If you are unsure which
size suits your wall, email us at [team@decognomes.com] and we will help you choose.

COLOUR AND FINISH

Screens vary. The colour you see on your monitor or phone may differ
slightly from the printed piece, and matte stock renders colours
softer than a backlit screen does. Minor variation of this kind is
normal and is not considered a fault.

Print sizes are accurate to within approximately 1/16 of an inch.

CANCELLING AN ORDER

If you need to cancel, email us as soon as possible. We can usually
cancel and refund in full if production has not started. Once a print
has entered production it cannot be cancelled.

REFUND TIMING

Approved refunds are issued to your original payment method. Funds
typically appear within 5 to 10 business days, depending on your bank
or card issuer.

CONTACT

Decognomes
team@decognomes.com